Our client is a leading provider of end-to-end digital transformation solutions and professional services, is seeking a skilled Business Analyst with expertise in Salesforce or CRM systems. As a Business Analyst, you will play a pivotal role in our commitment to assisting clients in the Banking and Insurance industry in achieving their digital transformation goals.
- Collaborate with clients and stakeholders to understand business objectives, processes, and requirements related to sales, customer relationship management, and service operations.
- Conduct detailed analysis and documentation of current business processes and systems, identifying areas for improvement and optimization.
- Design and propose tailored Salesforce or CRM solutions that align with clients' specific business needs, leveraging best practices and industry standards.
- Develop comprehensive functional requirements, user stories, use cases, and other relevant documentation to clearly communicate the scope and objectives of the proposed solutions.
- Work closely with development teams to ensure the accurate and timely implementation of the proposed solutions.
- Conduct system testing, user acceptance testing (UAT), and facilitate training sessions to ensure successful adoption and utilization of Salesforce or CRM systems.
- Provide ongoing support, troubleshooting, and issue resolution for Salesforce or CRM applications, ensuring system stability and optimal performance.
- Stay abreast of the latest industry trends, best practices, and advancements in Salesforce or CRM technologies, and proactively recommend enhancements or new features to clients.
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field. Relevant certifications in Salesforce or CRM are highly desirable.
- Proven experience as a Business Analyst, preferably within the Banking and Insurance industry, with a focus on Salesforce or CRM systems.
- Strong understanding of sales, customer relationship management, and service operations within the Banking and Insurance sector.
- Proficiency in Salesforce or CRM platforms, including configuration, customization, and administration.
- Demonstrated ability to gather and analyze complex business requirements and translate them into functional specifications.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients, stakeholders, and technical teams.
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing project requirements.
- Experience with agile methodologies and project management tools is a plus.
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.