- Foster and uphold robust and enduring client connections. Serve as the primary contact for all queries, problems, and requests, ensuring swift and professional replies.
- Navigate the complexities of payment services, using industry-specific expertise to enrich client interactions.
- Attain profound comprehension of clients' enterprises, aspirations, and obstacles. Regularly connect with clients to evaluate their requirements and spot chances to promote or diversify our offerings.
- Create plans for expanding accounts to fuel revenue growth. Strive for substantial client retention rates through outstanding customer service and personalized solutions.
- Assist new clients in the onboarding process, ensuring a seamless shift to our products/services. Furnish training and aid to clients for utmost utilization and advantages.
- Coordinate with internal divisions like sales, marketing, and product development to address client requisites and ensure projects are executed smoothly. Champion clients' interests within the organization and relay their feedback for enhancing our propositions.
- Scrutinize performance metrics of accounts and formulate regular reports for both clients and management. Utilize data-driven insights to detect patterns, opportunities, and areas for enhancement.
- Manage client worries, grievances, and problems in a proficient and timely manner. Strive for resolutions that are mutually advantageous, all while preserving positive client rapport.
- Lead discussions on contract renewal with clients and negotiate terms to sustain the ongoing partnership. ● Remain informed about industry drifts, market advances, and rivals' endeavors to identify potential challenges and avenues for business expansion.
- Recognize prospects for promoting supplementary products/services to existing clients, aligning with their necessities and corporate aspirations.
- 3-5 years of specialized experience in Payment Solutions, Fintech, Cross-Border Payments, e-Commerce, or analogous financial services.
- Familiarity with the Asian payment market and an understanding of its latest trends and obstacles.
- Proficient interpersonal and communication proficiencies, both written and verbal, in English.
- Remarkable aptitude for troubleshooting and settling conflicts.
- Strong analytical competencies, encompassing the ability to decode data and present insights effectively.
- Demonstrated proficiency in establishing and sustaining enduring client bonds.
- Outstanding organizational and time management proficiencies, managing multiple accounts concurrently.
- Bachelor's degree in business, marketing, or a related discipline.
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.