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Regional Clientelling and CRM Manager

  • Location: Singapore
  • Salary: S$78000 - S$108000 per annum + variable performance bonus per annum
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Sales & Marketing
  • Contact: Foo Kin Liew
  • Expiry Date: 14 April 2023
  • Job Ref: JN -022023-477378

A global luxury fashion maison is looking for a Regional Clientelling & CRM Manager to join its Singapore office.

The Regional Clientelling & CRM Manager will create, implement, and analyse the Maison's clientelling programmes, to creating a niche and strong differentiated client experience.

The position will report to the regional country manager.

Key responsibilities

  • Champion clientelling behaviours and ways of working to drive a client-centric mindset - trusted and lasting relationship building, head-to-toe styling, working by appointment, amongst others
  • Create and lead local clientelling actions to promote best-in-class CRM practices that drive sales, deliver excellent brand experience, and promote client retention and growth
  • Define client treatment program within the region, sourcing and producing VIP experiences and gifts, managing orders and allocations
  • Develop client experience enhancements in-boutique, including hospitality menus, services, and special celebrations
  • Oversee roll-out, adoption and training of internal clientelling applications and global strategies across all boutiques in the region
  • Partner closely with stakeholders from Retail, Training, E-commerce, Merchandising, Marketing Communications, across local, regional and global levels

Key requirements

  • Experienced in luxury retail clientelling - understood and has finesse in bringing about luxury client experience, working with client data, and analysing KPIs
  • Comes with a good network of luxury/private clients relationships
  • Driven, energetic and independent


  • Between S$78,000 and S$108,000 annual fixed base, plus variable performance bonus

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Liew Foo Kin
EA Reg No: R1982421