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Solutions Engineer (Contact Center Solutions / CRM)

  • Location: Thailand
  • Salary: Negotiable per month
  • Job Type:Permanent

Posted 2 months ago

About Our Client

Argyll Scott Thailand, a Hydrogen Group's recruitment consultancy firm, is working with a leader in the private sector of IT and digital solutions in Thailand. They are now looking for a Solutions Engineer / System Engineer (Contact Center Solutions / CRM) to join their team in Bangkok.

Responsibility:

  • Implement Genesys Customer Engagement solution platform and CRM system.
  • Implementation and customize Contact Center system software (Solution development, Requirement analysis, Configuring, Testesting, Operating, Troubleshooting).
  • Get requirement, Analyze, Design, Develop, Implement and Customize Solution. Troubleshoot solution problem.
  • Analyze and transform business requirements to technical solution.
  • Cooperate with oversea vendor and IT customer for problem resolution
  • Create, Review, Update and Deliver project related documents (i.e. technical design document)
  • Services Support Troubleshooting

Qualifications:

  • Bachelor's degree or higher in Computer Science, Software Engineering
  • Minimum 3 - 5 years' experience in Contact Center Solution Implementation and development area.
  • Good in English reading/writing/speaking skill
  • Strong analytical and problem-solving skills
  • Experience in Genesys Cloud Contact Center Implementation is a plus.
  • Experience in software programming language (ie. C# .NET, JavaScript, Node.JS, web)
  • Understand API integration (REST, SOAP, WebService, HTTP, WebSocket.) and RDMBS Database. Other type of database is a plus.
  • Experience in SaaS software services on AWS, GCP, Azure would be advantage
  • Quick Learner and self-learner and willing to work as a team and be able to work well independent
  • Able to work at client's site in Bangkok
  • Background Knowledge of Contact Center products and CRM solution
  • Strong in-service mind with good understanding of customer requirements

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.