Client Service Manager

About the Role: Client Service Manager
As a Client Service Manager, you will support relationship managers and clients by handling key tasks such as:

Client Servicing:

• Coordinate with different teams to ensure client documentation meets compliance standards

• Respond promptly to client queries and resolve issues

• Take client orders and understand their overall relationship with us

Operations:

• Manage trade booking and settlements

• Resolve settlement and funding issues

• Follow up on margin calls and collateral concerns

• Handle transaction documentation (e.g., client suitability)

Policies and Procedures:

• Follow all internal policies and procedures carefully

Administrative Tasks:

• Complete administrative duties like booking travel, processing expenses, and sending marketing materials

Skills and Experience:

• Fluent in English; intermediate experience in working with Malay or Bahasa-speaking business users/clients

• University graduate with 1-2 years of relevant experience in financial services, preferably frontline client service

• Knowledge of Private Banking investment products such as FX, Equities, Fixed Income, and derivatives

• Detail-oriented and meticulous

• Able to multitask and work well under pressure and tight deadlines

• Comfortable working in a fast-paced environment

• Willing to work outside normal hours when needed

• Proactive team player with strong communication and interpersonal skills

• Interest in the private banking industry

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.