Front Office Application Support - Chinese - Contract- 45kP/M

Key Responsibilities:

• Provide functional and technical support for the Research Website, CRM, and research workflow & distribution systems
• Work closely with vendors, as well as global development and application support teams, to ensure accurate delivery of technical and functional requirements
• Conduct system quality assurance testing and support user acceptance testing (UAT)
• Perform production deployments and system upgrades as needed
• Analyze business requirements and deliver appropriate solutions and technical support
• Assist in project rollouts and effectively communicate timelines and progress with business stakeholders
• Manage and track daily production issues and user requests, ensuring timely resolution and client communication
• Monitor system performance and operations to ensure high availability
• Collaborate with IT Security and Infrastructure teams to maintain and enhance the platform
• Follow ITIL methodologies for incident and system change management
• Participate in a support roster, including shift duty, weekends, and holiday coverage as required

Qualifications & Skills:

• Degree in IT, Computer Science, or a related field
• 8+ years of experience in software development and production support
• Strong English and Mandarin communication skills (written and verbal)
• Proficient in Python and Shell scripting for process automation
• Hands-on experience with SQL, Java, Excel/VBA
• Familiar with Linux and Windows OS environments
• Experience with web-based applications, web analytics, and data security
• Exposure to system monitoring tools such as Dynatrace and Geneos
• Knowledge of ITIL framework and best practices
• Experience working in fast-paced environments is a plus
• Excellent problem-solving, communication, and interpersonal skills
• A dependable, diligent team player with a self-learning mindset

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.