Head of Customer & Distribution Insights / $1.1-1.4M P/A

Head of Customer & Distribution Insights / $1.1-1.4 million P/A

We’re seeking a strategic, business-minded data leader to head up Customer & Distribution Insights for a leading financial services organisation. This is a high-impact role where you’ll drive customer and channel intelligence, operational analytics, and business process automation to directly influence commercial outcomes.

You’ll work closely with business, operations, and engineering teams to translate data into measurable action – helping the company sell better, operate smarter, and reduce costs across core areas such as distribution performance, customer retention, and claims leakage.

Key Responsibilities

• Lead the Customer & Distribution Insights function – setting strategic direction and developing a high-performing analytics capability across customer and agency channels.
• Design and deliver operational dashboards that provide real-time visibility of performance across sales, service, and claims functions.
• Partner with Operations and Distribution leaders to identify data-driven opportunities to improve productivity, profitability, and agent engagement.
• Develop analytics for process improvement – automate business processes through insight, machine learning, and workflow optimisation.
• Drive cost-saving initiatives, including claims leakage reduction, efficiency tracking, and resource utilisation analysis.
• Support business strategy through data storytelling – helping senior leaders make informed decisions using evidence and predictive insights.
• Enhance agent motivation and sales effectiveness – build tools and dashboards that highlight key performance drivers, incentivise success, and identify coaching opportunities.
• Collaborate with data engineering teams to ensure infrastructure, data pipelines, and tools support seamless delivery of insights.
• Champion data governance and best practice, ensuring data integrity, accessibility, and ethical usage.

Ideal Profile

• 10+ years’ experience in data analytics, insights, or business intelligence within financial services, insurance, or related industries.
• Proven track record in leading analytics teams and partnering with business functions (distribution, operations, finance, or claims).
• Strong understanding of dashboarding and BI tools(Power BI, Tableau, or Qlik).
• Experience working closely with data engineering and automation teams to embed analytics into business processes.
• Strategic thinker with the ability to translate complex data into actionable business insights.
• Excellent stakeholder management and communication skills.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.