Programme Manager - Insurance Ops Transformation (12-months)

• Lead a large-scale, end-to-end Contact Centre transformation
• Work directly with key stakeholders on a strategic program
• 12-month contract with high potential for extension
• Leverage cutting-edge tech: Amazon Connect & Salesforce
• Top-tier Insurance firm, Hong Kong location

• A leading global Insurance organization
• Investing heavily in digital & customer experience
• Stable and well-established financial services group
• Focus on innovation and technological advancement

• Manage the E2E delivery of the multi-stage program
• Oversee 'lift and shift' of on-premise solutions to cloud
• Lead integration of Amazon Connect with Salesforce
• Drive automation initiatives including interactive chatbots
• Ensure project aligns with business goals and timelines

• 10+ years in Programme/Project Management
• Proven background in Financial Services transformation
• Hands-on experience with Contact Centre technology
• Specific knowledge of Amazon Connect or Salesforce
• Experience with IVR systems and cloud migration

• High-visibility role with significant business impact
• Work on a green-field, tech-driven strategic project
• Competitive daily rate on a 12-month contract
• Enhance your expertise in a high-demand niche
• Join a market leader in the insurance sector

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.