Senior Project Manager — Contact Centre & Conversational AI

Job Highlights

• 12-month contract, Hong Kong, senior IT delivery seat

• Front-end modernisation: voicebot, chatbot, conversational AI

• Lead contact centre transformation for customer engagement

• Report into Director of IT Project Management

• Hands-on delivery, not a strategy role

About the Client

• Major life insurer in Hong Kong with an ambitious digital agenda

• Investing in AI-enabled customer engagement across digital channels

• Lean IT team, high autonomy, direct access to senior stakeholders

• Vendor ecosystem across CRM, contact centre and customer data platforms

• Programme already funded and mobilised

Role Duties

• Lead projects from discovery and PoC through design, build, launch and benefits

• Own integrated delivery plans, budgets, risks, dependencies and executive reporting

• Deliver voicebot and chatbot: intent detection, knowledge responses, agent handover

• Validate speech accuracy, response quality, latency and customer experience

• Govern solution architecture across digital, contact centre, CRM and customer data

• Ensure compliance with SDLC, cybersecurity, privacy, AI governance and audit

• Manage vendors through SOWs, milestones, acceptance and service transition

• Drive operational readiness, training, monitoring and post-launch stabilisation

Role Requirements

• 15+ years in financial services, 7+ in senior IT delivery or transformation

• Proven delivery of contact centre, conversational AI, voicebot or chatbot

• Experience with complex system integration across digital and CRM platforms

• PMP, PRINCE2 or recognised Agile certification

• Strong vendor management and executive stakeholder communication

• Cantonese-language customer solutions experience preferred

• Cantonese, Mandarin and English required

Why Apply

• High-visibility programme with direct C-suite access

• Genuine AI and conversational AI delivery, not legacy maintenance

• Fast-moving, lean team with real autonomy

• Competitive day rate, 12-month contract with extension potential

• Build a differentiated CV in AI-enabled customer engagement

INTERESTED?
Simply hit apply or send an email with your CV attached to cyruswong@argyllscott.com.hk and I will answer any questions you might have about the role.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.